Cancellation Policy

At Tredah, we value your satisfaction and strive to ensure a seamless shopping experience. However, we understand that sometimes plans change. Please review our cancellation policy below:

1. Order Cancellations

Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped.Once an order has been processed or shipped, it cannot be canceled. In such cases, you may request a return or exchange (if applicable) after delivery.

2. How to Cancel an Order

To request a cancellation, please contact our customer support team at tredah.dev@gmail.com or through our chat. Include your order number, full name, and reason for cancellation. We will review your request and confirm the status via email.

3. Refund for Canceled Orders

Approved cancellations made before shipment will receive a full refund to the original payment method within 5–7 business days. If the order has already been shipped, please refer to our Return & Refund Policy for next steps.

4. Pre-Orders or Custom Items

Pre-orders and customized products may not be eligible for cancellation once processing begins, as these items are made or reserved specifically for you.

5. Service Cancellations (if applicable)

For digital products, subscriptions, or services purchased on Tredah: You may cancel before the service period begins for a full refund. Once the service has started or the digital product has been delivered, cancellations are not eligible for a refund.

6. Contact Us

If you have any questions or concerns regarding your order or cancellation, please reach out to us at: tredah.dev@gmail.com